Client Success Representative (Print)-REMOTE

Remote - Nationwide Remote, NJ

Make a difference in adult education — one client at a time.

WHO WE ARE: At Aztec Software, we’re the trusted global leader in adult education learning solutions. At Aztec, our goal is to educate, empower and elevate adult learners for a better tomorrow. Aztec has been in the business of improving adult and young adult lives through computerized skills remediation since its inception. With an industry-leading understanding of the way in which adult populations learn best, Aztec is committed to helping adult learners succeed and grow.

JOB SUMMARY: We’re looking for a Client Success Representative (Print Purchases) who’s passionate about helping others, enjoys building strong relationships, and thrives in a fast-paced, team-oriented environment. If you’re organized, people-focused, and love creating “aha!” moments for clients — we want to meet you.

ESSENTIAL FUNCTIONS:

  • Welcome & support new print buyers — guiding them through onboarding, understanding their programs, and ensuring a smooth experience.

  • Build lasting relationships by providing exceptional customer service, handling inquiries, and ensuring client satisfaction.

  • Promote Aztec’s full suite of products, connecting print buyers to digital tools, webinars, and educational resources.

  • Drive engagement and reorders through proactive communication and relationship management.

  • Collaborate internally to share client feedback, competitive insights, and creative ideas to improve the customer journey.

  • Assist with support calls and emails, routing inquiries and ensuring clients get timely resolutions

    • ESSENTIAL EDUCATION SKILLS AND EXPERIENCE:

    • Bachelor’s degree in Business, Communications, Education, Marketing, or related field (or equivalent work experience).
    • 2+ years of experience in customer success, account management, or education (adult ed experience a plus!).
    • Strong communication and relationship-building skills — you love connecting with people and solving problems.
    • Tech-savvy and comfortable learning new platforms quickly.
    • Organized, detail-oriented, and motivated to make clients feel supported and valued.
    • Experience using CRM tools and Microsoft Office Suite.

    What We Offer

    • 401(k)
    • Dental insurance
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance

    Job Type: Full Time

    Work Location: Remote

    Travel: Up to 30% as needed

    Equal Opportunity Employer

    Aztec is a proud equal opportunity employer.